Refund and cancellation policy
This is a translation for convenience. The binding version of this document is the Spanish one: the Spanish version. In case of discrepancy, the Spanish text prevails.
In one line: cancel whenever you want from your account, and you have 14 days from purchase to ask for a full refund.
1. Who charges you
Aseptic sells through Paddle.com Market Ltd, acting as Merchant of Record: they are the seller on your invoice and they process the payment. Refund requests are handled by Paddle, which is why refunds always go back to the payment method you bought with.
2. There is a free version before you pay
You don’t need to pay to find out whether Aseptic is for you. The desktop app and the CLI are free for personal use, with no time limit and no card. What you pay for are the AI surfaces (the copilot and the MCP server) and use at work.
3. Right of withdrawal — 14 days
If you buy as a consumer in the European Union, you have 14 calendar days from purchase to withdraw without giving a reason, under Directive 2011/83/EU.
Aseptic is digital content delivered instantly. The law allows us to ask you to waive that right so you can start using it straight away, and we do not ask for that waiver: you keep the 14 days even if you have already downloaded and used it.
4. Beyond those 14 days
Subscriptions are billed in advance, monthly or yearly. After the 14 days we don’t refund periods already started, but cancelling stops the next renewal and you keep access until the end of the period you already paid for.
Two exceptions where we refund anyway:
- The product doesn’t work because of a fault on our side that we can’t fix within a reasonable time.
- A charge you weren’t expecting: a renewal you didn’t want, told to us within 14 days of the charge. We’d rather refund it than argue about it.
5. How to cancel
From Settings → Account → Open my account on the web, or at account.aseptic.dev. That’s also where you change your card and find your invoices.
Cancellation is immediate and carries no penalty and no minimum term. You don’t have to write to anyone or justify anything.
6. How to request a refund
Email info@aseptic.dev from the address you bought with, stating the purchase date. We reply within 5 business days at most.
You can also request it directly from Paddle using the link on your receipt, or at paddle.net.
Once approved, the refund is issued to the original payment method. How long it takes to show on your statement depends on your bank: usually 5 to 10 business days.
7. Team plans
On Team plans, cancellation and refunds are handled by whoever bought the subscription. Removing a seat does not produce a partial refund for the current period; the change shows up at the next renewal.
8. Contact
info@aseptic.dev — for refunds, billing or any question about this policy.
This policy does not limit the rights granted to you by the consumer legislation of your country. Where anything here says less than the law does, the law wins.